Example · AI & Machine Learning
AI knowledge assistant for a support team
- Challenge
- Support staff lose time searching manuals, policies, and past tickets for answers.
- Our approach
- A 2-week proof of concept: a RAG assistant on Azure OpenAI over approved documents, available in Microsoft Teams, with sources cited and existing permissions respected.
- Outcome
- A working pilot and a go / no-go decision based on real usage, not slides.